Want a slice of the booming online shopping market without making expensive mistakes?

To achieve both objectives Ecomm2 delivers you a true partnership solution for your entire e-commerce operation. Under our full service digital process management model your focus remains on business strategy, product development, production, and brand management, while Ecomm2 and its partners handle your online business—acting as your e-commerce division and committed to achieving measurable success. Our unique partnership model ensures commercial outcomes are aligned at all times.


Services

As our partner you will be able to leverage our expertise as designers, web developers, marketers and strategists.

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Implementation & Support

Partnering with Intershop, Ecomm2 will setup your online sales channel on a scalable…

Partnering with Intershop, Ecomm2 will setup your online sales channel on a scalable function rich e-commerce platform designed to deliver maximum brand engagement and customer conversion. Once your online sales channel goes live we will support your online business 24 x 7 x 365 to ensure maximum uptime and performance is achieved at all times.

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Store management

ECOMM2’s online store managers will plan, roll out, and operate your online sales…

ECOMM2’s online store managers will plan, roll out, and operate your online sales channel, ensuring the success of your online presence and the revenue it generates. Store managers are responsible for the following areas:

  • Defining the product range
  • Designing the online store
  • Managing/Coordinating employees and partners
  • Advertising activities
  • Monitoring sales processes
  • Customer management

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Development & presentation

One of the most important challenges for an online store is to present products in a way…

One of the most important challenges for an online store is to present products in a way that maximises sales. Here are just a few of the functions and services that will help you do that:

  • Product grouping and presentation
  • Product bundles
  • Cross-selling
  • Up-selling

A highly attractive, functionally efficient online store combined with the optimum mix of both standard and individual features will encourage your customers to buy. We apply sophisticated marketing functionality to your online sales channel which provides support for:

  • Campaigns
  • Promotions
  • Discounts
  • Coupons

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ECOMM2 delivers a true e-commerce business solution for our brands

Dean Bergin Surplus Skate CEO
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Online marketing

Our online marketing services are geared to one key purpose: acquiring…

 

Our online marketing services are geared to one key purpose: acquiring and retaining new customers quickly and cost-effectively. We will constantly improve your online store, optimise your marketing spend and selling costs. During the planning phase, we will devise strategies and measures that are ready to be implemented as soon as the store goes live.

  • Product Data Marketing
  • Email Marketing
  • Search Engine Optimisation (SEO)
  • Search Engine Marketing (SEM)
  • Social Media Management (SMM)
  • Blog Marketing
  • Affiliate Marketing

 

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Internationalisation

To sell worldwide, you have to adapt your online store to the unique…

To sell worldwide, you have to adapt your online store to the unique requirements of each country. The following platform features help you do that:

  • Multiple languages
  • Ability to handle multiple currencies
  • Localisation options

 

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Customer service

If required, we can provide you with a customer service center to process…

If required, we can provide you with a customer service center to process inquiries by telephone, e-mail, and live chat. Our employees have access to all the necessary systems, receive regular training, and are experienced communicators able to meet your organization’s high standards. In addition to processing orders and advising on products, the customer service center acts as a contact for:

  • Queries about delivery dates
  • Queries and complaints about billing and credit card transactions
  • Returns and exchanges
  • General product enquiries and complaints

Also, we can train and manage your retail customer service team to ensure this critical process area is streamlined, cost effective and ultimately a positive experience for the customer.

 

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UI & UX

We adapt to the ever changing space of digital. By applying the latest technologies…

We adapt to the ever changing space of digital. By applying the latest technologies and best practices we ensure that your site is both on brand and delivers the best possible user experience for your customers.

Thanks to our in-house team and with insights of analytical data, we can quickly adapt to your users behaviour and ensure that we deliver the best possible solution for your business:

  • High conversion
  • Multi channel brand consistency
  • Higher site engagement
  • Measurable results

 

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Our solution

The partnership model
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Our team

Meet our passionate team
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Case studies

More about our business solution
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Technology

World class commerce system